Terms & Conditions

Our products are custom-made to your specific requirements. As such, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you acknowledge and agree that your statutory right to cancel does not apply once production has started with your express consent.

• A non-refundable deposit of 50% of the total order value is required at the time of placing an order.
• Payment of the deposit constitutes a legally binding commitment to proceed with the order.
• Once the deposit is received, production is initiated immediately, and the deposit becomes strictly non-refundable under any circumstances.
• Interest-free credit options may be available under separate terms and conditions.

• Due to the bespoke nature of our products, all orders are final once the deposit has been paid.
• As custom-made goods are exempt from the Consumer Contracts Regulations 2013, there is no statutory right to cancel once an order is placed.
• If an order is cancelled at any stage after deposit payment, the deposit is non-refundable.
• If an order is cancelled after production has commenced, the customer remains liable for the full order value, including any remaining balance.

• The remaining balance must be paid in full before installation.
• Goods will not be delivered or installed until full payment has been received and cleared.
• Accepted payment methods: BACS, Cash.

• Estimated lead times will be provided upon order confirmation. While we strive to  meet estimated delivery dates, we are not liable for delays caused by external factors beyond our control (e.g., supplier delays, shipping disruptions, customs clearance).
• The customer must ensure clear and safe access for installation. If access is not available at the agreed time, a rescheduling fee of £15 will apply.
• Any damages or defects must be reported in writing within 48 hours 

• 1-year warranty on all products (10 years for shutters) covering manufacturing defects only.
• Exclusions: Normal wear and tear, accidental damage, misuse, improper installation (if not done by us), and environmental factors (e.g., humidity, heat).
• Liability: We are not responsible for indirect, consequential, or financial loss due to product delays, installation issues, or factors beyond our control.

• These terms do not affect your statutory rights under UK consumer law.
• This contract is governed by Scottish law, and any disputes will be subject to the jurisdiction of Scottish courts.

· While all our blinds and curtains are manufactured to high standards, certain design characteristics and material propertiesmay affect how they function in different environments. The following disclaimers outline common variations that do not constitute product defects.

 Our blackout roller blinds use PVC-coated, PVC-backed, or pure PVC fabrics for superior room darkening compared to Dimout fabrics. However, due to necessary gaps around the controls and brackets (typically 15-20mm per side), some light may be visible at the edges. While the fabric itself is 100% blackout, roller blind design cannot guarantee full darkness. 

Have overlapping louvers by design, but small light gaps may occur, especially in direct sunlight. Fabric colour, texture, and minor shrinkage may vary due to environmental factors. While measured precisely, perfect louvre alignment isn’t always possible on wider installations.

May have slight colour and texture variations due to the manufacturing process. Small gaps around slats and edges allow minimal light ingress. While moisture-resistant, prolonged exposure to humidity or heat may cause warping over time.

PVC coating may exhibit slight colour and texture variations due to the manufacturing process. Small gaps between slats can allow minimal light ingress. While the PVC coating enhances durability and moisture resistance, prolonged exposure to high humidity or heat may still cause minor warping over time.

Offer adjustable light control, but due to the layered fabric design, small gaps may allow some light ingress. Colour and texture may vary slightly between batches. While blackout options are available, these blinds will not achieve full room darkening due to fabric overlap and side gaps.

Allow adjustable light control, but small gaps between slats and at the edges may result in some light ingress. Colour and finish may vary slightly due to the manufacturing process. Aluminium slats are durable but may bend if excessive force is applied. 

Designed to fit seamlessly, but small light gaps may still be visible around the frame and between slats, particularly in direct sunlight. Colour and finish may vary slightly between batches due to the manufacturing process. These blinds provide excellent light control but are not a full blackout solution. 

Designed for a sleek, integrated look, but small light gaps may still be visible around the frame, especially in direct sunlight. Colour and fabric finish may vary slightly between batches due to the manufacturing process. While blackout fabrics reduce light ingress, these blinds are not a full blackout solution. 

Provide a seamless fit, but small light gaps may be visible around the frame, particularly in direct sunlight. A size variation of up to 3% is standard due to fabric properties. Colour and texture may vary slightly between batches. 

Made from soft fabrics, so small light gaps may occur at the edges. A size variation of up to 3% is standard due to environmental factors. Blackout linings reduce light ingress but do not create a full blackout effect.

Fabric may have slight creases due to the folding process. A size variation of up to 3% is standard due to fabric properties. 

Due to the sheer nature of the fabric, light will filter through even when the blinds are closed. Fabric movement may occur with airflow. 

While designed for blackout, small light gaps may still be present around edges due to fitting variations. 

Wood and faux wood shutters may have slight grain and colour variations. Small gaps between louvres allow some light ingress. 

Due to the sheer fabric, light will always filter through, even when fully closed. Colour and weave variations may occur between batches. 

May have slight colour, texture, or pattern variations due to fabric production. A shrinkage tolerance of up to 5% is standard, mostly due to humidity and temperature differences. While blackout linings reduce light ingress, full darkness is not guaranteed due to edge gaps.